One of the biggest gripes that come up when big brands arrive on social media services is how they use it as just another broadcast channel for their TVCs/microsite/contest etc without adding any value to the reader/consumer. I have seen many a brand on Twitter completely disappear when their promotion ends, perhaps it came up only because ‘Twitter account, Facebook page’ were the current flavours in the marketing communication checklist. These are obviously generalisations, and the three examples that I’d discussed in the last post are obvious exceptions.

While wondering why it has to be this way, I remembered an old post of mine, which though discussed the future role of a brand manager, had started out on a different premise. It had been triggered by a superb post by Russell Davies titled “the tyranny of the big idea“, and a couple of wonderful notes at Misentropy, which took the idea further. (All the three posts I have linked to are 1-3 years old, and I still find them great reads. What I’m trying to say is that you MUST read them)

In the last few days, I have seen a few posts that have explored this theme, from different perspectives. Six Pixels of Separation has a post that discusses how the combination of 3 factors – a conversation based social media, real time and fragmented media would mean that marketing strategy would have to move away from the big idea and be more involved with smaller ideas basis the type of people the brand talks to, the platform of discussion, and the context. Closer to home, I read a good post  on afaqs – a question posed – whether television is hogging the resources (financial and talent) because in India it is the most preferred medium (not basis revenue) for marketers as well as the advertising fraternity. L Bhat has a very pertinent post on regional branding, and how Indian brands approach it with a one-size-fits-all approach, relying on translations which don’t do justice to the original idea, or showing contexts which have no relevance to the local audience. He notes (illustrated with examples) that brands which have developed communication specifically for the region have touched a chord with the audience. Another indicator that media fragmentation is not just about the web, let alone social media.

With the advent of the internet, and specially social media, brands have the opportunity now to use this means of distribution to explore the long tail of audiences and marketing communication. The economies that dictate the usage of television, print etc – in terms of both production and distribution, do not really apply on the web. The NYT has an article on the rise of sentiment analysis – the social web as a ‘canary in the coalmine’, as a way to identify opinion leaders, as a forecasting tool, and so on. Its still early days yet, and we will obviously see much improvement in the current systems. In BlogAdda’s interview with Avinash Kaushik, Google’s Analytics evangelist, I had asked about the effect of the ’emotional responses’ in social media on the field of analytics. As he explains, there cannot be a single tool that can capture all data, and those who monitor this, will have to get used to the idea of multiplicity. From just deciding where communication will be distributed (and to a certain extent, consumed) to  having to track where conversations are happening in an ‘everything reviewed‘ (Transparency, Trendwatching’s September trend)  world, and then deciding the what-why – that is quite a drastic change. These are obviously not mutually exclusive, but it still is a challenge.

The earlier models of communication (and even some elements of strategy) have perhaps been conceptualised and practised without factoring in instant two way communication, conversation among consumers, and multiple touch points. It was relatively easy for everyone concerned to have one big idea and push it into all the channels. That is perhaps what is happening as ‘social’ is seen as just another ‘media’, but it works differently. It involves a whole new set of rules, some yet to be even thought of. While there will be quite a few advantages, there will also be several challenges for the brand- to be different within the core brand idea, to add value to the different kinds of audiences in context, to decide levels of transparency and be comfortable with it, to be a ‘media company’, to be also comfortable with the rigours of listening and possibly having to react real time. There will be challenges for the brand manager, like I mentioned in the post earlier. There will be challenges for the creative agencies – when they develop ideas, they have to be medium and context specific, and also know how to respond in real time. They will also have to be churning out fresh ideas on a regular basis. There will be challenges for media agencies – to find out the maximum possible touch points relevant for the brand. And this is not just to do with the web and social media alone, but the better usage of other media too. Brands can actually be different things to different people, and be relevant. In short, a drastic overhaul of the system which currently operates, before they an get to being a media company. Being a ‘media company’ and ‘always on’ means that the ‘content’ cannot solely be made of big ideas. Possible, but impractical, I’d say, unless its an idea with several rendition and execution possibilities. From one big idea every quarter/year to a stream of small ideas. Not necessarily, perhaps, but probably so. I wonder, how many big brands and agencies will be game for playing with small ideas.. and failing sometimes?

until next time, a tyrannosaurus hex

]]> https://www.manuprasad.com/2009/09/03/big-brands-small-ideas/feed/ 1 https://www.manuprasad.com/2008/04/14/menage-a-trois/ https://www.manuprasad.com/2008/04/14/menage-a-trois/#respond Mon, 14 Apr 2008 10:23:40 +0000 http://brants.wordpress.com/?p=56 And finally the battle is on. The one that most people in the media fraternity would’ve been waiting for. TOI has finally launched in Chennai, amidst a lot of fanfare, and has succesfully provoked two of its three resident English publications. More on that in a bit.

While the planning has been going on for years, I feel that TOI is late, by about 3 years, around the time that Deccan Chronicle took its baby steps outside AP. This was around the time that TOI was beginning to pull away from Deccan Herald in Bangalore and establishing itself as a clear leader. This momentum should’ve been carried on to Chennai too. From its experience in Hyderabad, TOI should’ve realised that DC is not to be taken lightly, and understood its intentions.  But then, thats water under the bridge.

What have the resident publications been upto? Indian Express has woken up just in time (thats debatable) and launched a new brand campaign, and a new look, complete with tagline – ‘100% steel, 0% gas’. While it does sound a bit like an infrastructural mutual fund, the ads per se were quite interesting, sporting a graffiti look and tabloid style provocative lines.

The Hindu, in what i believe, is a strategic faux pas as far as timing goes, has reduced its cover price from Rs.3.25 to Rs.2.50. They look to be rattled already, and that’s a wrong signal to send out, especially from the market leader. The least they could’ve done is timed this earlier so that it didn’t look like a reaction.

Deccan Chronicle has been conspicuously silent. It is inching closer to the Hindu and currently priced at 1.50. Wonder if they will revert to their old pricing, if TOI eats into their share.

From the looks of it, TOI might succeed in becoming the second paper in the Hindu households and possibly the first paper for the new entrants to the city. Exactly the situation in bangalore a while back. But Hindu is no DH, since they’ve already started supplements which are supposed to bridge the need gap, which The Hindu per se, cannot do. And thats exactly what the biggest barrier for TOI is, a habit. One that it will try to circumvent by inculcating itself as a habit to the new Chennai residents.

Chennai reminds me of Panipat. To tell you why would entail a short history lesson. The first battle of Panipat resulted in the founding of the Mughal empire. Against the massive resources of Lodhi, Babur’s guns proved to be the ace. Not dissimilar from the price war that DC unleashed on Hindu. And while Babur won, and DC is a close second, it might be just a matter of time. Those of you who have seen Jodhaa Akbar or paid attention to your history teacher (her history lessons, cheapos ) would understand the pivotal role of the second battle. If not for a freak archer, it would’ve prevented the Mughals from establishing their empire, it changed India.  For Hindu, Chennai is home, one that has to defended at all costs. For DC, its second home, and critical to their plans of becoming the masthead of South India. For TOI, its one more significant step towards becoming the only significant player to have footprints across India. Who will blink first?

until next time, or is it fourplay?