But all that is only context setting. Something that has been occupying a lot of my mind space these days is the impact of these continuing developments on brand communication and distribution. For years, the limitations of traditional media have forced brands to communicate to lumpy masses of ‘target audiences’. As the internet transitions into a much more ambient an ubiquitous form, all of brand marketing will be digital either overtly or under the hood. But even digital’s early versions have been on the same path, with incremental changes based on intent/interest. That, I think, is about to change fast. This superb article on the same subject puts it really well – we need not simply digital strategies but strategies for a digital world. It also explores the technological and platform advances that will allow frictionless experiences for consumers and what it means for brands. 

While the consumer end of tech is racing ahead, ad tech is still (largely) learning to navigate programmatic on digital, arguably the flag bearer of digital marketing omnipresence. There are already challenges – for example, trust between publishers, advertisers, and the layers between, on what really is being delivered. We haven’t even gotten to a level where we can debate or negotiate trust between consumers, advertisers and brands. The potential is absolutely clear. Data and advanced tech/interfaces will allow brands even more opportunities to build a cohesive narrative that’s equal parts consumer and brand centric. But that requires some fundamental rethinking, incremental may not cut it anymore. Not just in terms of understanding and deploying the gazillion tools that ad tech has to offer, but also, far more importantly, figuring out how to create interventions in terms of communication and experiences and deliver them in relevant contexts. There’s no time like now to get started, and as one of my favourite lines go,

And that’s where I’m headed.

These are based on what I saw and experienced, and hence more subjective than objective. I’m restricting it to three aspects that bring out some good and some not-so-good points.

Relationships: (Client, Partners) I have seen some fantastic relationships with clients and partners, based on mutual trust. Add to this, a great view of publishers and platforms (both traditional and digital) and the agency is in just the right place to make a difference to the client’s business. The flip side is that many a time, these relationships are taken for granted, by both sides. Campaign based thinking and last minute briefs coexist with half-hearted work cobbled together while waiting at the client’s reception. This extends to the agency’s partners as well. One possible way to fix this is to set expectations clear on both sides and understand long term implications of short term choices, but there are constraints, especially in an age when agencies are willing to undercut and bleed to get business.

Scale: (Industry, organisation) In many cases, the agency handles huge budgets, across diverse platforms. Once again, this puts them in the perfect frame to bring about changes that can alter the course and behaviour of entire industries and to begin with, at least their marketing domains. But I haven’t seen that happening a lot. One possible reason is that the agency structure is rather silo based and there aren’t a lot of people having strategic and operational experience across traditional, digital and social platforms. The interoperability of these silos is not really the best. Therefore, whether the current setup is capable of providing one cohesive, platform agnostic direction aimed at business outcomes is a question worth exploring.

I also think that the concept of value has somehow been irretrievably tied to scale, probably a baggage from the traditional media era. The themes of the digital era – experimentation, agile marketing, brand storytelling on digital etc – are reduced to near-zero significance in the narrative that the agency presents to the client. From the agency perspective, to quote Stalin (or Mao/Lenin/Trotsky!) “Quantity has a quality all its own“, but whether it adds the best value to a client’s business future is a question often unasked. When the agency itself is hesitant and rather unwilling to change, where does that leave the client?

Talent: (Workforce, Skills) One of the reasons I decided to explore the agency side was for the experience of working with multiple brands across domains. That remains a huge advantage this side offers. I have also seen GroupM do a bunch of things to expand and sharpen the skills of its workforce. The issue that I noticed is that the sheer scale of the organisation makes smooth implementation a challenge. Also, both discovery and navigation are far from easy. For example, there might be great work done on some brand, but how easy is it for a person to know and then attempt to be a part of it? The other challenge when all sorts of verticals and horizontals (account leads, domain experts, regional bosses etc) collide is accountability. To create systemic checks at this scale is not an easy task at all, and this might be a downer for a lot of people who are used to different standards.

So, why would you join the agency side? I can provide a few scenarios based on career stages. Early in your career (0-5 years) if you’re relatively young and would like to get some cross domain exposure of how a brand and its media vehicles function before you specialise, this would be a good place to explore. If you have 5-10 years of experience, but would like to shift your domain (say, from traditional to digital) an agency stint could help you do that. After a decade of experience, if you want a different perspective, exposure to more domains, or even a reduction in pace, the agency could offer that as well. As with every other job, a lot depends on your intent, but my take is that irrespective of the career stage, you will need at least 2-3 years of investment before you can start driving your agenda. Before you ask, it doesn’t work that way everywhere, I have had three jobs that taught me otherwise.

If I had to sum it all up – agencies and the clients they deal with – at the risk of generalisation, I’d have to go with

Trendwatching made a list, and my favourites in it were #9 and #10 – “Full Frontal” and “Demanding Brands” respectively. The first was about brands moving further on the transparency curve and proactively showing they have nothing to hide as opposed to merely reacting. The second was about brands getting their consumers to contribute to their sustainability and socially-responsible endeavours.

Branding Strategy Insider made 2 lists – Brand and Digital & Media. In the first, I found #5 – ‘The Known and the Branded’ – a very intriguing thought. Brands being thought of as category placeholders, stuff that doesn’t really stand for anything. Understandably, brands will find it harder to differentiate themselves. In the second list, again #5 – omni-channel marketing is something I have written about earlier while on the subject of cohesive experiences.

JWT has their annual 10 trends list as well, and I thought #1 “Play as a competitive advantage” and #9 – “Going Private in Public” were particularly insightful. The reason I look forward to the JWT list is because while they deal with the immediate, they also come up with a couple of nuggets which are really far out. But the thing is, I can instinctively connect with them and am sure that even if not this year, these are inevitable somewhere down the line.

This year, I also found Next Generation Media’s list quite interesting, especially because of their ‘implications for brands’ after each trend. My favourites in this list were #9 and #10 – “New Currencies” and “The WOW factor” respectively. I like the direction of the former, but would have liked it to be pushed further, but that’s mostly because of a more (personal) philosophical perspective on us having no alternatives to money as a currency. “The WOW factor” – related to ‘The Known and the Branded’ I mentioned earlier in the post, and the writing is pretty much on the wall for brands!

Update: Came in late, but Simply Zesty’s list is a must-read as well!

until next time, hope y’all have an awesome 2013.