It made me think of the concept of a viral. From many murmurs I have heard around me, “Let’s make a viral” has only evolved, not died. The question of what makes a content viral is also asked when 2 or more marketers/social media practitioners are present. I find it a bit ironic that sometimes when ‘virals’ are named, I can’t recollect them. I first thought this was just me, until I figured out otherwise from other blank looks. But that’s not surprising, considering our increasingly fragmented consumption patterns across media platforms.

I realised lately that if reach were the only parameter, then every TVC/newspaper ad, by sheer consumption, is a ‘viral’. So, a necessary caveat is that the reach has to be through peer sharing. But what good is an eminently enjoyable creative if it does zilch for the business? The viral is thus walking that exact balance between entertainment and brand objective. But would our current definition of a viral deem the Project Glass demo a candidate? I don’t think so. Nor would flipping on the Open Graph on a website and allowing multiple contextual actions to go across newsfeeds and Timelines.

And that’s where the evolution is interesting – because technology is slowly moving from being an ‘enabler’ (euphemism for cheap means of distribution – YouTube/Facebook, I always felt) to being the best tool to weave in the brand story, and an inherent part of the experience. It goes beyond just social platforms and into Augmented Reality, NFC and other legacy/new technologies. I saw quite a few examples (via) – Buy the World a Coke, Red Tomato Pizza’s fridge magnet, even Amex-Twitter and one of my favourites for quite a while now – Nike+. Would we call these virals? I don’t know, but they were shared, seen, and tied in neatly with the brand experience. So probably what needs to evolve now is the marketer’s mindset on what he/she defines as a viral. The opportunity and the challenge is that when everyone’s a publisher, the marketer’s real job is to make it more share-worthy – conceptually and practically. That hasn’t changed.

Since we’re on arguable territory here, do chime in.

until next time, viral ‘producting’ as opposed to viral marketing?

Real time can be cool, and then I read this article on ‘Accelerated Cool‘, an interesting take on how to keep up in a scenario where a trend is replaced almost as soon as you hear of it. Their answer – “be yourself”, because then “You are owning your identity and embracing the rawness of pure, unfiltered, self”.

Is this an option for brands? An interesting perspective I thought of was a personal brand – no, not Bieber or Rebecca Black, thank you but (predictably) Lady Gaga. Lady Gaga, who wowed folks at Google and Twitter recently, interviewed by Ev and Marissa Mayer respectively, and answered a viewer question on “Stefani” (her real name) with “This is me. Gaga is just a nickname.” Her song “Born This Way”, viewed a record (until Black’s Friday happened) 24 million times on YouTube, is incidentally about identity. (via)

But a Lady Gaga cannot scale beyond a person. So, with existing platforms in a constant state of flux, and new ones appearing with a unique set of rules regularly, the answer for a brand is not simple, especially when consumers have the tools to amplify the brand’s #win and #fail and the economics of attention do not usually allow second chances. There is always a choice – to take an example of logos, revert to the old logo like Gap, or stick to their guns, like Syfy. (via)

I’d say that brands have to find their purpose, from it would evolve the identity, and its manifestation across contexts and platforms then needs to be planned, governed by what LinkedIn co-founder Reid Hoffman would call ‘flexible persistence’. “The art is knowing when to be persistent and when to be flexible and how to blend them.” (via) The science would come from the tons of data – real time and otherwise (earlier post) that is being generated and will continue to grow in volume. The trick, as usual, is in balancing the identity and the context, and if that is done, the brand can play with real time as easily as Neo does with the Matrix. Damn, that example is a dozen years old!

until next time, identity kits

I remember writing about this a few weeks back, and asking whether content is merely a titular king and distribution is the real power. Its ironic because much of the power of the web’s second wave is in the ability to create content and distribute it fast. But over a period of time, the platforms we use for sharing have undergone a consolidation. The presence of traditional media outlets and brands on these platforms validate this.

Now if we zoom out further and consider the various other things that are making their presence felt – social gaming, location based services (check out the Foursquare-Pepsi and SCNGR-Coke deals, and the new contexts of advertising they’re creating), group buying; apps on iPhone/ iPad (Murdoch and Branson are making a newspaper/magazine specifically for iPad) and Android. (do add on) This is in addition to the terrains that the incumbents – Google, Facebook, Apple, Twitter will discover and develop at least for some more time, and the technological possibilities that will arise. (eg. Augmented Reality, and the return of QR codes) Each of them are building their own distribution systems, and its difficult to bundle all the ‘content’ that appears on them under one umbrella. And that’s only the digital world.

All of this also makes me think of destination sites. I can count mine on one hand. Every other consumption is via Reader/Twitter/Facebook and occasionally email. When the web (and its consumption) is rebuilt around people and their connections, what value does a destination site (belonging to a brand) add? How does the brand deal with fragmentation? The good news for the brands is that there are many more options than ever before. Not every campaign needs to be a TVC, radio spot, newspaper ad, site banner. There are smaller, more scalable and more flexible options. The challenge is to find them, and develop things that enable them to connect with the consumers. We live in interesting times indeed.

until next time, many kings and many thrones

There are many lessons from what is quite obviously a case study – an idea, its amazing execution, the co ordination between creative, social media and tech to get near real time responses done, the confidence/bravery/trust of P&G to allow this team the liberty to make the responses with minimal supervision and as Karthik wrote, the importance of creating some really kick a$$ content. And thus the point of the post – an example of brands being media.

When one way distribution platforms dominated, things were relatively simple – print ads, billboards, radio spots, TVCs, and even internet banners. But then came the tools of self publishing, the acknowledged game changer, with several possibilities.

It meant that brands, not unlike us common people, could create their own channels using multiple tools and services available. Some brands used it just as they would use the channels of an earlier era, and pushed until no one was interested.

When they were done with understanding that questioning the veracity of the content appearing online wouldn’t get them anywhere, some brands figured that the only difference that had been made was that a new breed of influencers and opinion makers/breakers/changers had been created. So, they formed alliances, sometimes transparent and sometimes not so. The thick line is now represented by multiple shades of grey. But that just seems to be the way the world in general works now, the Cisco-CNBC case, for example.

And then there were brands that went deeper and figured out that creating things that would spawn positive content would be a better idea, even if it meant that they had to rework everything. It could mean that they came out with a great product/service which created or mobilised legions of fanboys/girls. They could involve their consumers by asking for ideas. Or they could take on a cause honestly and contributed to the larger society. Not every brand has a CEO who sets a gold standard (here’s an excellent example of Anand Mahindra’s Twitter magic), but it definitely can create an environment that will make ambassadors of employees. It could create such great content or offer so much reward that  others generated excellent content for them (users created an Old Spice voicemail message) , or at least link to them. And if these aren’t possible, a brand could at least ensure that you offered a little value to consumers on the platforms they preferred. And these are by no means the master set.

When brands and their fan boys and girls become media in themselves, it raises many challenges too. What happens when a brand goofs up on a product and makes its vocal supporters seem like losers?  (you got that signal, I hope) How much of ownership can the brand take for the fans and how will their action or inaction affect those common consumers who are watching it all? What happens when there’s random malice that uses your brand name? (the recent Coke Facebook scam) Even for the star of the moment – Old Spice, what do they do, when a celebrity retorts in the same vein, and asks them to donate to a cause, that’s creating erm, waves all over the world. I, for one, am waiting for a response.

But despite all that, I believe that the opportunities make the challenges worthwhile. The work is definitely different – doing an eyewash research, releasing an ad, and adopting vague measurement techniques like reach won’t really cut it. With technology that discovers newer and newer contexts for consumers to express themselves, and their intent, brands have to learn to react, if not be proactive, in real time. So, since the web has successfully bottomed the costs of distribution, it is perhaps time that brands started investing the savings into creating good content, finding their way on platforms and with the people using the platforms.

until next time, content. is. marketing. too.

PS. next post, in a fortnight

So, let’s begin with Coke’s TVC. Coke has brought the ‘Open Happiness’ theme (which i’d written about earlier) to India, and has started the campaign with an ad featuring Gautam Gambhir. (because he’s an opener? ok sorry) The ad shows how the game of cricket (with Coke) adds fun and refreshment in our lives and builds community  by sharing our moments of happiness together – in this case, a cricket match. Gautham Gambhir brings to life a regular hangout joint by offering ‘ a dost free with every Coke’. The wife uncharitably commented that a free dosa might get more response!!

httpv://www.youtube.com/watch?v=S59gN7bl6As

I honestly wasn’t impressed with the ‘Open Happiness’ theme anyway- Coke has done much better campaigns before, and this has cemented that opinion. Unless the remaining ads do wonders, I doubt if that opinion will change.  In fact I got thinking about Coke’s Slumdog association, rather dissociation, which i wrote about earlier. If they had allowed that association, the Oscar win would have gone wonderfully with the theme, and the Oscar is a global thing. They could’ve even done a cheering ad at the bottom of the screen whenever SDM got an award. (at least in the repeat telecast). Oh well, why cry over spilt cola.

On to Pepsi’s latest TVC. With the cricket team in action, and IPL coming up, it looks like Pepsi has (thankfully) decided to shelf R.Kap and D.Pad for a while, and move on to Dhoni and Co. This is continuing the path of “echoing youth sentiment” – the last ad talked about how padhai wasn’t the only way to success, and this one talks of how people use their connections (jaanta hain mera baap kaun hai?) to get ahead in life. The concept, though a bit jaded, might actually work because of the execution (Sehwag’s wig’s contribution must be noted)

httpv://www.youtube.com/watch?v=M2xS3P_Ejjg

And now Sprite. I had written sometime back about how Sprite is going about things in a very methodical manner. In plain words, I think they have a strategy, and from the numbers it seems to be working. Clear Hai !! They’ve added the  no nonsense approach to their product benefit of slaking thirst and the renditions have been great so far. As a massive Fido Dido fan (7 up) I can only grudgingly admire. Brilliant. They have released two ads recently, but they really don’t measure up to the earlier work.

httpv://www.youtube.com/watch?v=KtQr9gwb_-I

httpv://www.youtube.com/watch?v=6-vVSEDOWmA

The positioning has gotten a bit diluted, I felt, maybe the later ads will be better. Lets hope someone gives them something to spoof on. And meanwhile, the big news is that King Khan, after Pepsi’s non renewal of his contract, will now say ‘Baki Sab Bakwas’. Yes, he is Sprite’s new brand ambassador!! Coke has the most awesome Bollywood portfolio now – Aamir for Coke, SRK for Sprite, and Akshay for Thums Up.

Speaking of which, Thums Up has also released its TVC, which features Akshay in a double role.

httpv://www.youtube.com/watch?v=dVQUcO4GMus

The typical Akshay-Thums Up ad, all slick action and stunts, centred around “will do anything for a Thums Up”. Wonder if Pepsi will spoof like last time.

I also saw a couple of Mirinda ads, featuring Asin, very entertaining ones, but with a distinct south Indian flavour, which, am not sure will work across India (especially the market ones, which relies on wordplay a lot)

httpv://www.youtube.com/watch?v=65DbA-baZYA

httpv://www.youtube.com/watch?v=Esp026fOXlE&NR=1

The smaller 15 second ones which would work for a national audience don’t reach the same level as the ones above.

httpv://www.youtube.com/watch?v=iCiZ6ZCiDQ8

httpv://www.youtube.com/watch?v=em8_fbMGRKI

7 Up has been silent so far. I hope they do something good with Fido Dido, which is a lot to ask for, considering the work so far. I couldn’t help but wonder the good use that Fido could’ve been put to in social media. This is the only brand which is instinctively identified with a character, and in a medium in which people like to talk to people and not brands, Fido could’ve served as a wonderful front end for the brand. His coolness wowed one generation, if someone thinks hard enough, he could easily wow many more too. Will he make a comeback with the new Pepsi lemon drink – Nimbooz? I, for one, hope he does.

With the uninspiring 7Up and even Mirinda, Pepsi really has no flanking products. Coke, on the other hand, has two of its brands at the top. Pepsi needs a miracle now, to claw back. I have a feeling that Sprite is getting ready for the war for the top spot, and Pepsi played into their hands by releasing SRK. Thums Up, with Akshay at #1, and within touching distance Sprite at #2, with Shah Rukh. With these two sharing icy cold vibes these days in real life over the Bollywood #1 position, I think, we have a thriller on our hands.

until next time, cold war!!

PS. Interesting tactic by Coke – Don’t Dew it, a 24-ounce Vault (Coke) free with any purchase of a 20 ounce Mountain Dew (Pespsi)

Pepsi began proceedings with its new logo, accompanied by a tagline “Every generation refreshes the world”. You can catch an entire set of creatives in this New Year video. On an aside, the (yet to be proved conclusively) brief for this campaign has caused much amusement. You really have to take a look – it is bizarre and includes everything from gravitational pull and thr relativity of space-time to Mona Lisa and the Bible!! (via psfk) Meanwhile, Coke rolled out its ‘Open Happiness’ campaign a few weeks later, complete with a massive campaign and 2 new Super Bowl spots, prompting the question “Who smiled first“. The answer turned out to be Obama, but Pepsi claimed that finally Coke was following them. Coke pointed out that it had started using smiley logos six months back.

Critics have been skeptical about Coke moving away from the ‘Coke side of life’. Pepsi, they say, having always been a youthful brand has been able to bring out a more buoyant and less laboured campaign. In India, they’ve decided to be totally Youngistan, with SRK no longer a brand ambassador, leaving us stuck with Ranbir Kapoor’s adventures. Some respite recently from Dhoni and gang, with the baap connection.

Meanwhile, these campaigns also made me wonder whether typical mass media communication and feel good campaigns are indeed the way to connect during such troubled times,  more so when I read this article by Tom Martin in AdAge. It talks about “the simple human need to connect to others.”

And that brings me to a brilliant campaign I’ve seen (virtually) – froth brand this time, instead of fizz- Starbucks’ “I’m In” campaign, (in association with ‘Hands On Network’) “ an initiative to make it easy to participate in the President-elect’s call for national service.” The campaign allows a person to pledge five hours or more of community service toward a local volunteer opportunity of choice. It rewards the person with a free coffee. The goal is to raise pledges in excess of one million hours of service from all over the country. You can catch the results here. This is what is correctly described as ‘marketing with meaning‘ – which includes several facets – social, personal, storytelling, disruptive, responsible, each of which gives individuals different sets of incentives to be part of the campaign. Starbucks timed the campaign brilliantly – Obama’s inauguration week, and got itself an Oprah Effect. It has all the ingredients required to make a consumer want to be associated with the campaign, and has used the social web very well.

Now I’m not sure of Coke/Pepsi in the US have tangible renditions of the happiness theme on ground, but I know several campaigns in India which have paid lip service to excellent themes/ideas and have ended up looking superficial. In the times and circumstances we live in, there are excellent opportunities for brands to genuinely do good to society within the sphere of their category, and thereby increase their equity in the consumer’s mind.  (Jaago re is a great example) I wonder how many brands will see this.

until next time, a lot can happen over coffee

PS. While on fizzy stuff, did you hear about the RSS launching cow’s urine as a soft drink? Called gau-jal, its undergoing laboratory tests and would be launched “very soon, maybe by the end of this year”. Sumant suggests Mo (rarji) Desai in low riding jeans, basketball jersey and bling, as brand ambassador, and I suggested the tagline Pee yo! Wonder if Coke and Pepsi are pissed

While the average brand manager would have been delighted with the seeming ‘free’ publicity, executives at both Benz and Coke took a deep breath to consider the dangers to the brands. There would certainly have been some short-term gain, but was that gain worth it in the context of possible long-term damage?

Possible long term damage?! I wonder if Mercedes-Benz has this set of parameters, which a potential customer has to fit, before he is given the keys. Maybe they do, I haven’t tried buying it, but then what about resale? What about proxy owners? On to Coke, do they restrict their distribution channel to areas which their specific target audience resides in? Does a pet bottle self destruct when it recognises economic/living conditions that it would not fit in? Does Coke actually mean that when i am thirsty, I’d not have a Coke because Jamal, a slumdog, had it in a movie??!! So, what exactly are we trying here? I am going to focus on Coke, because with their price tag, Mercedes-Benz can afford to be elitist, but Coke??!! Besides, at #22 in the Virtue’s most social brands of 2008, this is hardly the kind of mindset I’d expect from Coke.

I understand that a brand has a certain target audience (in terms of demographics-SEC) it keeps in mind while designing communication. Good, it gives focus. But aren’t we going a bit ahead of ourselves when we think that consumers really have the time to check out all possible associations of the brand, especially these one off occurrences? (unlike say, the Indica – taxi phenomenon)

At a time, when people can shoot what they want and load it on YouTube/Flickr and get a few thousand hits before the brand manager can say ‘Cut’, what sense does such policing make? Really, how much can you control where your brand is seen and what is being done with it? (Remember Diet Coke + Mentos)

Almost 20 lakh views. That’s viral. Smudge that!!

IMHO, this is exactly the kind of restrictive thinking that brands cannot afford in such times. Coke could’ve easily converted this into a ‘From Slumdog to Millionaire – Coke (Always/The Coke side of life/Open happiness)’ stance. But what do I know, I’m just a normal consumer

This very interesting adliterate article talks about empathy, and how brands try to understand consumers but never try to see the world through their eyes. By starting out with this perspective,

We would then perhaps have a collection of real and individual stories about people who are from the group we are seeking to influence. These would be real accounts of real people’s lives.And to get those stories we would need a new approach to engaging with people directly and without fear.

Instead, as he correctly states, we try to lump our audience into easily manageable categories, so that communication then becomes automatically an easier job. The old media scenario and the systems of distribution therein, had a way of making this perhaps the only way. But with the proliferation of niche TV channels, the web and social media, brands can now break the big lump into almost individual pieces which gives each potential consumer a unique relationship with the brand.

Based on their context, a single brand means different things to different people, and fit into their lives differently. The sooner brands recognise this, the more meaningful their communication can become, to the consumer.

until next time, open up

Coke has, in the past, done some great contextual stuff. I recently came across an old ad of theirs that used the premise of Grand Theft Auto, and did a neat twist to the character, who does good deeds instead of bad ones, and says that ‘Give a little Love and it all comes back to you in the Coke side of life!’ That seemed to be taking forward the theme of an older ad – “What goes around comes around”. I wonder why the ‘Coke side of life’ has not been utilised here. Actually, even this old Xmas ad of theirs was well worth aping.

Meanwhile, Coke’s on to a lot of good things otherwise. I recently read about its efforts to go green. This  TVC, which aims to spread awareness of the fact that Coke is made without any artificial flavours. is a part of this effort. They recently launched a range of sustainable tees, made from its recycled PET bottles, and in the recently concluded Olympics, distributed it to athletes. They also partnered with the Olympics organising committee to make sure that all PET plastic bottles collected from all official venues were fully recycled into valuable reuses. Read about more efforts here.

Coke has also launched The Design Machine, which ensures that its image in markets, across all brands,  around the world reflects the core strategy as far as POS materials go, but allows enough flexibility for localisation. This should allow them to get the perfect mix of glocalisation. You can read the details here.

And its not just the real world, but they seem to be doing some interesting stuff virtually too. Coketag is a widget that allows users to package and share links across the web. This can be a “blog, work, interests, team, band or whatever you like or care about”. Once the links are shared, you can also track its popularity. The widget can also be shared on Facebook. A good widget to facilitate connecting and sharing, another aspect of ‘the coke side of life’ (via Startup Meme)

All the above activities are in line with Coke’s position as a market leader. With the advances Coke is making in glocalisation, we can hopefully see the good work happening in other markets being adapted contextually in India. Or we could make better ads here

until next time, the green side of life..

Courtesy – http://www.plus8star.com/ 

Now, should that make our familiar networks hmm, disoriented? :D. Not exactly, because the population is there, even if its lesser than the other sites. The word of caution, is that the audience reaction to monetisation can never really be predicted.

Social media is indeed popular, though it is felt that it lacks metrics which are so important for monetisation.That however, has not stopped brands from using the networks in a variety of ways. From making groups to building applications and so on, brands have cashed in on the network’s popularity to hook the customer on one more platform. This, for example is a post on social media marketing strategies.

The common newspaper ad sales motto is that they lease their relationship with their customers to paying third parties. While the digital scene has diverged from traditional media in a lot of ways, I’m not quite sure why this can’t be made true for social media. I agree that a lot of applications are also a value addition to the site since they keep the visitors glued, but that can’t be the case always.

For instance, look at this application on Facebook by Coca Cola. I doubt if Facebook is making any money from Coke. But the basic questions are ‘Whose platform is Coke using?’ and ‘Whose audience is Coke using?’. And so, why can’t this be a way for Facebook to make money? By all means, allow developers to make applications, but if brands are involved, no harm in asking them to pay. Use part of the revenues to keep users happy by providing better features. That’d be the icing.

until next time, socialism 2.0

Saw the new Coke ad yesterday featuring HR (no, not the unfriendly department kind or the topi kind, but the Roshan kind). According to agencyfaqs, research stated that a lot of youngsters, after their regular nightlife go to street food joints, thats true for most cities, and since coke goes with most food, that right there, was the thought behind the ad. Fair enough. The line now is ‘Jashn mana le’ as opposed to ‘Piyo Sir, Uthake’ (er, something like that).

Meanwhile thats not the absurdity i was talking about. Since HR and Ash are both citizens of Cokistan, how much fun would it be to do an MTV style spoof on the song ‘Jashn -e-bahaar’ from Joe Tha Akbar (copy error, ignore), with a video to match, and use it as a brand ad for Coke?

For those who have concluded that I’ve lost it, wonder what you’d have thought if i shared the other idea that also involved Celina Jaitley, the brand ambassador for Jashn, an ethnic Indian wear brand.

until next time, I’ve not been on coke!!